PRIVACY POLICY

 
Last updated October 27, 2022
 
 
 
Thank you for choosing to be part of our community at Skete of the Most Holy Theotokos and Ever-Virgin Mary Queen of All , doing business as Queen of All Skete (“Queen of All Skete“, “we“, “us“, “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at queenofall@earthlink.net.
 
When you visit our website https://o7s.d16.myftpupload.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
 
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.
 
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
 
TABLE OF CONTENTS
 
 
1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us
 
In Short:  We collect personal information that you provide to us.
 
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
 
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:
 
Personal Information Provided by You. We collect names; email addresses; phone numbers; mailing addresses; contact preferences; billing addresses; debit/credit card numbers; and other similar information.
 
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by PayPal and eProcessing Network. You may find their privacy notice link(s) here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full and https://www.eprocessingnetwork.com/privacy_policy.html.
 
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
 
2. HOW DO WE USE YOUR INFORMATION?
 
In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
 
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
 
We use the information we collect or receive:
  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
 
  • To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at queenofall@earthlink.net and be sure to include your name, testimonial location, and contact information.
 
  • Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
 
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
 
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
 
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
 
  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
 
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
 
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
 
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
 
  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information see our Cookie Notice: https://o7s.d16.myftpupload.com/cookie-policy.
 
 
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
 
In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
 
We may process or share your data that we hold based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
 
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
 
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
 
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
 
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
 
 
 
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
 
In Short:  We may use cookies and other tracking technologies to collect and store your information.
 
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://o7s.d16.myftpupload.com/cookie-policy.
 
5. HOW LONG DO WE KEEP YOUR INFORMATION?
 
In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
 
In Short:  We aim to protect your personal information through a system of organizational and technical security measures.
 
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
 
7. DO WE COLLECT INFORMATION FROM MINORS?
 
In Short:  We do not knowingly collect data from or market to children under 18 years of age.
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at motherandrea@earthlink.net.
 
8. WHAT ARE YOUR PRIVACY RIGHTS?
 
In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
 
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
 
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
 
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
 
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
 
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/. For further information, please see our Cookie Notice: https://o7s.d16.myftpupload.com/cookie-policy.
 
9. CONTROLS FOR DO-NOT-TRACK FEATURES
 
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 
 
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
 
In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
 
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
 
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
 
11. DO WE MAKE UPDATES TO THIS NOTICE?     
 
In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.
 
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?     
 
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Mother Andrea, by email at queenofall@earthlink.net, or by post to:
 
Skete of the Most Holy Theotokos and Ever-Virgin Mary Queen of All,
445 Longshot Lane
Rochelle, VA 22738
United States
 
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?     
 
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.
This privacy policy was created using Termly’s Privacy Policy Generator.

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How to Order

To order, please email the Skete at queenofall@earthlink.net

We will respond with a total price including shipping and any applicable sales tax

(Virginia residents only, 5.3%).

Payment may be made via our website under donations, there is a box to check for “gift shop purchase”, you may use Visa, MasterCard, Discover, or PayPal. You may send a check if you prefer, payable to Queen of All Skete, to 445 Longshot Ln., Rochelle, VA 22738. Please be sure to let us know it is for a gift shop purchase.

We ship by U.S. Postal Service.

Items generally ship within 48 hours. You will receive an email with a tracking number letting you know that your order has shipped. If there is a problem in filling the order, you will be contacted either by phone or email.

We do not ship internationally, however, we will ship to an APO or FPO address (Priority Mail only).

We are first and foremost a monastic community, not a business. This is why we choose not to have an online store. We do appreciate your support and earnestly try to ship everything within 2 business days after receiving your email. If it is time-sensitive, please let us know.

We have many items in stock, you may inquire if you need a gift or special item. The Orthodox Christian religious goods we keep on hand are perfect gifts for weddings, Baptisms, anniversaries, ordinations, house warmings, Name Days, birthdays, graduations, Mother’s Day, Father’s Day, Christmas, and just about any other occasion. We can communicate with you one-on-one to find the perfect gifts for your loved ones.

You may round up your payment amount to make a donation to the Skete! The Skete’s main source of support is philanthropy, and as a 501(c)(3) non-profit religious organization, your donations are tax-deductible as permitted by IRS regulations.

Privacy Policy/Security

We respect the privacy of your personal and financial information and work to maintain their safety and integrity. We may collect information (including name, address, telephone number, email address, transaction information, and credit card information) when you:

Make a purchase

Create an account

Return an item or make an exchange

Inquire about our services

Receive a gift package

We maintain the data that you provide us, along with a record of your purchases, in a secure database. This information will allow us to:

Process and track your order

Provide the services you request

Issue a refund if necessary

Contact you about the status of an order 

Send you email updates

Customize our communications to you

Improve our customer service

We contract with a company to provide payment processing; EProcessingNetwork Merchant Services. We provide this company only with the information they need to perform their service; this is a well-known reputable company that takes care to protect customer information. Our agents at the company are Orthodox Christians. This company is prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than the Queen of All Skete.

Our site may periodically contain links to other sites. If you choose to access one of these sites, we are not responsible for the privacy practices or the content of other web sites.

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order you will receive an email confirmation and, in most cases, an email with package tracking information.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We only share customer information with shipping and credit card processing companies, and only to the limit they require to carry out their responsibilities. When you make a purchase or a donation on our Web site, your transactional information is transmitted in a safe, encrypted format.

We do not share, give or sell any customer data to anyone, not even within the Church itself. All customer information is considered proprietary information of the Queen of All Skete.

Returns Policy and Instructions

The Queen of All Skete offers item replacements or refunds on returned merchandise. Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of receiving your order, we will arrange to give you a refund. Credits are issued on all returns that comply with the terms listed below:

Damaged Returns – this is items that arrived to you in a damaged state, such as books that arrive torn or damaged from shipping. These items must be returned within 15 days. We will refund return shipping costs if you must return items that arrived to you and were damaged.

Defective Returns—this includes any books received which are discovered to have missing, out-of-sequence, or blurred pages. We will refund return shipping costs if you must return items that are defective.

Wrong Item(s) Sent—We will refund return shipping costs if the mistake is due to our (being human) error.

We are unable to give refunds for stretched prayer ropes.

To return an item, please wrap it carefully using ample packaging materials. Return items that are damaged from inadequate packaging will not receive a full refund. If the box in which your order was shipped arrived damaged, please keep the packaging and contact us immediately so that a claim can be initiated.

Mail the package via the United States Postal Service to:

Queen of All Skete Gift Shop

445 Longshot Ln.

Rochelle, VA 22738

Pantanassa Pendant

Crafted in Greece of 925° sterling silver with 24k gold highlights. Reverse side reads in Slavonic lettering: “Rejoice Queen of All, Who Heals our Illnesses by thy Grace”
Stamped on reverse side at lower left corner, for authenticity. 

1 3/8″H (including bail) x ½”W #QOA303
$96

High-Quality Seriograph Icon (Medium)

These magnificent icons are crafted in Greece by Master Hagiographers in their Monastiraki studio. They are made using canvas on wood with a 925° sterling silver riza and 22k gold highlights. Each icon comes with a stand or may be hung using with the keyhole on the back. A certificate of authenticity is on the reverse side.

MEDIUM

7.4″X5.9″

#QOA216

$260

High-Quality Seriograph Icon (Small)

These magnificent icons are crafted in Greece by Master Hagiographers in their Monastiraki studio. They are made using canvas on wood with a 925° sterling silver riza and 22k gold highlights. Each icon comes with a stand or may be hung using with the keyhole on the back. A certificate of authenticity is on the reverse side.

SMALL

4.3″X3.5″

#QOA215

$140

Icon of the Mother of God "Pantanassa", the Healer of Cancer

The original Pantanassa (Queen of All) Icon of the 17th century is located in the Temple of the Holy and Great Monastery of Vatopedi on Mount Athos. The Icon revealed itself as a healer of cancer and other infirmities, including sicknesses of the soul. A reproduction of the icon hangs in many hospital cancer wards throughout Russia.

SMALL HANGING ICON

With Plexiglas cover, frankincense, faux gems,

and a cord for hanging

3 ¼” High

$9

#QOA304

Icon of the Mother of God "Pantanassa", the Healer of Cancer

The original Pantanassa (Queen of All) Icon of the 17th century is located in the Temple of the Holy and Great Monastery of Vatopedi on Mount Athos. The Icon revealed itself as a healer of cancer and other infirmities, including sicknesses of the soul. A reproduction of the icon hangs in many hospital cancer wards throughout Russia.

EXTRA-SMALL, 3” High

$7

#QOA302

Akathist to the Mother of God "Pantanassa", the Healer of Cancer

Supplicatory service prayed before the miracle-working icon Queen of All, or Pantanassa, known for the healings of cancer and other infirmities worked through it. Both the Athonite and the Russian Holy Icon are known to work miracles, and many hospital cancer wards in Russia display this Icon. Includes Icon’s History and a Homily on Healing by the late Metropolitan Anthony of Sourozh.

Pocket-sized, glossy paper, full color, 32 pgs.

$5

#QOA301

Service of the Synaxis of All the Holy Doctors

by Metropolitan Kyrillos of Rhodes,

translated By Bishop Spyridon of Amastris. 

In 2021, the Greek Orthodox Church established the Sunday following the Sunday of the Holy Fathers of the 7thEcumenical Synod as the Sunday of the Synaxis of all the Holy Doctors. This date was chosen because it falls close to the Feast of the Synaxis of the Holy Unmercenary Physicians (Oct. 17/30) and that of the Feast of St. Luke the Evangelist (Oct. 18/31), who was a doctor. 

72 pgs.

$22

#EPB1

Tikhvinskaya Theotokos

Intricately detailed needlepoint of the Tikhvinskaya Theotokos.

Completely hand-made.

$198

14K Yellow 40x26 mm Orthodox Cross Pendant

Saint Olga Cross

Solid 14k yellow gold, 4.79 grams.  1.57″ H x 1.02″ W (40 x 26 mm), includes bail.

Comes gift boxed.

$1,150

#STG303

Icon of Saint Nicholas

A beautiful gift for your Church, for the Feast of Saint Nicholas! (Dec. 6/19, May 9/22 transfer of relics to Bari) This magnificent icon of Saint Nicholas, Archbishop of Myra in Lycia, is inspired by the 17th-century original located at a Holy Monastery in Kissamos, Crete.

It is hand-painted and hand-crafted by a Greek hagiographer in his Monastiraki, Athens studio, with 925o pure silver, gilding and European crystals, and measures 11.5″ wide x 13.7″ high.

$930

QUALITY Processional Banners

Set of 2

Fabric/embroidered Icons quilted onto banner with silver and gold thread, double-sided, superb-quality gold fringe and tassels.

Prayerfully made in a monastery in Serbia.

Banner 1: Christ / Trinity (3 Angels) with Oak of Mamre

Banner 2: Theotokos / St. Nicholas

Banners measure 52″ High x 27″ Wide

$1,500 Set of Two

SINGLE-SIDED BANNERS OF LESSER QUALITY, WITH PAPER PRINT ICONS INSERTED IN PLASTIC SLEEVE, ARE SELLING FOR THIS MUCH!

St. Panteleimon Icon

Saint Panteleimon (“All-Merciful”) was a young and successful pagan physician in the time of Emperor Maximian, and became the Emperor’s personal physician. 

Panteleimon had a conversion experience at the hands of the priest St. Hermolaus, after which he began freely healing imprisoned Christians. Denounced by envious physicians to the Emperor, the Saint was ordered to sacrifice to the pagan gods, which he refused to do. As a result, he was cruelly tortured and ultimately beheaded beneath an olive tree, which blossomed with fruit at his martyrdom, ca. 305.

Feast day July 27/Aug. 9

High-quality seriograph icon crafted in Greece by a pious Master Hagiographer in his studio in Monastiraki, Athens. Canvas on wood with 925o silver riza and 24k gold highlights. Can be displayed either standing using the stand included, or by hanging on the wall using the keyhole on the back. Certificate of authenticity on reverse side.

4.3″ x 3.5″

$128

#IKC214

Pearl Cross Bracelet

Lovely petite 32-cultured white freshwater pearls and cubic zirconia cross bracelet, for youth. A perfect granddaughter or daddy-daughter gift that will be treasured as a symbol of your love and Christ’s love!

Bracelet size is 5 ½”, includes lobster clasp for secure fastening. Weight is 0.87 grams. Pearl width is 4.0-4.5 mm. Rhodium plated sterling silver.

$108 

Saints Barsanuphius and John Guidance Toward Spiritual Life: Answers to the Questions of Disciples

NEW & UNUSED

Revised 2nd edition 2002, Paperback

Translated from Russian by Father Seraphim Rose

Published by Saint Herman of Alaska Brotherhood

ISBN: 0-938635-84-0

Desert Fathers from 6th c. Palestine, Sts. Barsanuphius and John faced the same questions that are asked by Christians struggling towards salvation today: false humility, cold-hearted calculation, judgment, idleness, lack on inward vigilance, carnal thoughts, and vainglory. Their answers, filled with divine wisdom and love, counsel on the nature of thoughts and how to overcome vices and acquire virtue.

$250

A Handbook of Pastoral Correspondence

By Cleopas Strongylis and Christopher Tripoulas

A gem of a gift for any pastor or church! A unique resource, it contains templates for hundreds of letters that clergy must write for nearly every situation one can imagine.

What do you write to a judge when petitioning clemency for a prisoner? Or to a disgruntled parent of a Sunday-school student? How about an ecclesiastical divorce request, or a thank you to an accountant for assisting with lowering taxes? Letters to bishops, politicians, prisoners, potential converts, media, donors, youth, foundations, parish councils … the tremendous breadth of activity within the parish is covered in this highly-informative, remarkable resource handbook that should be required reference for every church office!

Published in 2014 by Holy Cross Orthodox Press, 341 pages.

$40.00 + s/h